Troubleshooting: Theme basic debugging process

In the case the theme is not working properly on your installation, please follow this basic debugging procedure:

1
Try to remember what change you made on WordPress before to notice the malfunctions. Maybe your WordPress or a plugin had an update which had troubles, etc.
2
Open your website for editing in a  private/incognito mode. Check if it's any difference. This way you ensure the browser cache doesn't make problems.
3
Try to deactivate all the other plugins for a minute and see if Live Composer works as expected? This way you can see if any other plugins cause the issue. If the theme works properly when the third-party plugins are disabled, enable one by one the third-party plugins until you find the one causing the troubles.
4
If the theme doesn't work properly when being activated just the theme plugins, please, send your website address and a temporary access to your WordPress admin panel. You can create a temporary Admin account for us in WP Admin > Users > Add New. You will be able to delete the temporary account created once the issue is fixed by the support team.

Can a third-party plugin break the Live Composer functionality?

The Live Composer page builder is coded in JS language. This language is very strict about errors. If any plugin generates a JS error, all the code in our plugin stop working properly. When opening a ticket regarding problems about the plugin functionality, please mention the answer to the above three debugging checks.

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